The Florida Public Service Commission is committed to making sure that Florida's
consumers receive some of their most essential services — electric, natural
gas, telephone, water, and wastewater — in a safe, reasonable, and reliable
manner. In doing so, the PSC
exercises regulatory authority over utilities in one or more of three key areas:
rate base/economic regulation; competitive market oversight; and monitoring of safety,
reliability, and service.
For more information on the services the Public Service Commission does and does
not regulate, go to our brochure entitled
When to Call the PSC
For the latest information on the Coronavirus Disease, visit the Centers for Disease Control and Prevention website. The Florida Department of Health has a dedicated COVID-19 webpage at www.FloridaHealth.gov/COVID-19 and a COVID-19 Case Dashboardthat is updated twice daily to track the spread of the Coronavirus in Florida.
Message from Chairman Gary F. Clark
In recent days, as our state works hard to contain the spread of the COVID-19 pandemic, many actions are being taken to protect utility customers.
On our website, you’ll find information on how the PSC and utilities under its jurisdiction are helping customers with their utility needs.
The PSC’s mission--to ensure the provision of safe and reliable utility services at fair prices--is critical now more than ever.
We are in regular contact with Florida’s regulated utilities. Electric utilities have voluntarily suspended electric service shut-offs
for past-due customers in response to the financial hardships their customers might be facing.
The PSC has also informed regulated water and wastewater utility directors about the flexibility, within PSC rules,
to assist customers under hardship. On March 31, we approved Duke Energy Florida, LLC’s emergency petition for tariff
modifications to waive customer late payment and returned check charges.
On May 5, we approved a petition from Sebring Gas System, Inc. to waive customer fees in appropriate emergency circumstances.
On April 28, we accelerated reductions to customers’ bills based on lower fuel costs.
Customers of Florida‘s four largest electric utilities will receive significant short term bill reductions.
The PSC cares about the well-being of Floridians and will continue working with investor-owned utilities to make sure
utility service is not interrupted and customers are protected during the pendency of this emergency.
We stand ready to take appropriate regulatory action where and when warranted by changing circumstances.
If you have any questions, I invite you to call our consumer assistance line, 1-800-342-3552.
The Florida Department of Management Services has restricted public access to the Gerald L. Gunter Building to help minimize COVID-19 exposure, until further notice.
The PSC understands customers might have utility-related questions resulting from COVID-19. We are monitoring utility
activities and their plans for addressing how COVID-19 will impact operations and their customers.
Emergency Home Energy Assistance for the Elderly (EHEAP),
is a program which provides assistance for home-energy emergencies to qualified, low-income households with at least one person 60 years of age or older.
To find out about qualifications, residents should contact their county's local
EHEAP agency, or by calling 1-800-963-5337.
The Florida Public Service Commission recognizes the importance of privacy to our Web site visitors. Subject to certain statutory exceptions, most documents and records maintained by the Commission and the State of Florida, including but not limited to electronic data, are public records under Florida law. Information submitted through this Web site may be subject to disclosure pursuant to a public records request.