The Florida Public Service Commission is committed to making sure that Florida's consumers receive some of their most essential services — electric, natural gas, telephone, water, and wastewater — in a safe, reasonable, and reliable manner. In doing so, the PSC exercises regulatory authority over utilities in one or more of three key areas: rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.

For more information on the services the Public Service Commission does and does not regulate, go to our brochure entitled When to Call the PSC.

Hot Topics

• Chairman Ronald A. Brisé's Commission Update, 11/30/13
• Florida Public Service Commission Helping Hands
  • November 2013
  • Helping Hands Archive
• Electric Utility Bill Scam Warning
  Electric utility customers in Florida are targets of a scam involving fraudulent phone calls from individuals impersonating utility company employees. Scam victims can contact the Florida Office of the Attorney General, the state agency responsible for handling fraudulent activities, at 1-866-NO-SCAM or 850-414-3990, or the Florida Public Service Commission at 1-800-352-3442 or contact@psc.state.fl.us.
• Smart Meters
• Consumer Connection Newsletter
  Consumers can subscribe to the newsletter to receive information on a wide variety of subjects such as energy conservation, utility facts, and consumer tips.
• Facts on Recent FPSC Decisions
• Home Energy Assistance
  Low-income households in Florida can get help paying energy bills through the Low-Income Home Energy Assistance Program (LIHEAP). To find out about qualifications, residents should contact their county's local LIHEAP agency, or by calling the state's information line at 2-1-1.
  
  Emergency Home Energy Assistance for the Elderly (EHEAP), is a program which provides assistance for home-energy emergencies to qualified, low-income households with at least one person 60 years of age or older. To find out about qualifications, residents should contact their county's local EHEAP agency, or by calling 1-800-963-5337.
• Electric Utilities' Ten-Year Site Plans
• Apply for Lifeline Assistance benefits On-line
  Customers of participating telecommunications providers can now apply for Lifeline Assistance on-line using the Public Service Commission Secure On-line Application form (Version en Español esta disponible; Dokiman sa a an Kreyòl tou).

Public Records

The Florida Public Service Commission recognizes the importance of privacy to our Web site visitors. Subject to certain statutory exceptions, most documents and records maintained by the Commission and the State of Florida, including but not limited to electronic data, are public records under Florida law. Information submitted through this Web site may be subject to disclosure pursuant to a public records request.