The Florida Public Service Commission is committed to making sure that Florida's
consumers receive some of their most essential services — electric, natural
gas, telephone, water, and wastewater — in a safe, reasonable, and reliable
manner. In doing so, the PSC
exercises regulatory authority over utilities in one or more of three key areas:
rate base/economic regulation; competitive market oversight; and monitoring of safety,
reliability, and service.
For more information on the services the Public Service Commission does and does
not regulate, go to our brochure entitled
When to Call the PSC
For the latest information on the Coronavirus Disease, visit the Centers for Disease Control and Prevention website. The Florida Department of Health has a dedicated COVID-19 webpage at www.FloridaHealth.gov/COVID-19 and a COVID-19 Case Dashboard that is updated twice daily to track the spread of the Coronavirus in Florida.
Message from Chairman Gary F. Clark
The COVID-19 pandemic continues to create uncertainty and concern for utility customers in Florida. The PSC’s goal is to ensure that every customer stays current with their utility bills to maintain their services and avoid late payment fees.
If you are having trouble making bill payments, contact your utilities. Discuss your situation and options with them. Many Florida electric, gas, water and wastewater utilities are continuing to offer special payment flexibilities for consumers experiencing hardship at this time. Help is available through payment plans, deferral arrangements, relief funding, and other options. It’s important for customers to pay what they can and keep in contact with their utility.
The PSC’s mission—to ensure the provision of safe and reliable utility services at fair prices—is critical now more than ever. As utilities are returning to normal billing practices, we are working with them to monitor the effect on customers and take any appropriate action.
You can also find help in the PSC’s brochure, A Guide to Utility Assistance in Florida.
If you have any questions, I invite you to call our consumer assistance line, 1-800-342-3552.
The Florida Department of Management Services has restricted public access to the Gerald L. Gunter Building to help minimize COVID-19 exposure, until further notice.
The PSC understands customers might have utility-related questions resulting from COVID-19. We are monitoring utility
activities and their plans for addressing how COVID-19 will impact operations and their customers.
Emergency Home Energy Assistance for the Elderly (EHEAP),
is a program which provides assistance for home-energy emergencies to qualified, low-income households with at least one person 60 years of age or older.
To find out about qualifications, residents should contact their county's local
EHEAP agency, or by calling 1-800-963-5337.
The Florida Public Service Commission recognizes the importance of privacy to our Web site visitors. Subject to certain statutory exceptions, most documents and records maintained by the Commission and the State of Florida, including but not limited to electronic data, are public records under Florida law. Information submitted through this Web site may be subject to disclosure pursuant to a public records request.