Find PSC Information Easily with
the Touch of Your Fingertips
For 130 years, the Florida Public Service Commission has been helping Florida's utilities serve the public interest.
We are the state agency responsible for making sure that investor-owned electric, water, wastewater, and natural gas
companies provide safe and reliable services, while keeping their costs in check.
Tracing our history to 1887, the PSC has regulated a number of industries, including railroads, telegraph service, toll bridges,
intrastate trucking, bus service, and airlines. Changes in the laws, advances in technology, and shifts in the economy caused some
industries to no longer require economic regulation. As utilities have changed with the times, so have we.
Perhaps one of our biggest changes is how we deliver information to consumers. Customers in the 1880s relied on newspapers for information
on a railroad's rate case before the Commission. Today, customers read their "newspapers" from websites accessed on their phone. A visit to
www.FloridaPSC.com would amaze our first Commissioners–a wealth of PSC information is at your fingertips!
On the home page, you can listen to my Welcome Message and find information about the PSC Commissioners. Commissioners are appointed by the
Governor and confirmed by the Senate, serve four-year terms, and can be reappointed. You'll also learn the services we do - and do not - regulate
and find helpful tabs leading you to other valuable information.
The Commission's work is a delicate balancing act: balancing the needs of the utilities and their shareholders to make a reasonable return on their
investments with the needs of consumers for safe, reliable service. Whenever an electric, natural gas, water, or wastewater utility under the PSC's
jurisdiction wants to change its rates, the utility must come before the PSC. If you go to the Publications tab and then click, Reports and Other Resources,
you'll find a variety of reports, including our Annual Report
that highlights our accomplishments each year.
When a utility requests a rate change, the PSC performs an extensive investigation. We hold one or more customer hearings within the utility's service area so
that Commissioners can hear from the public. All of this helpful information is in the
brochure (under Publications, Consumer Brochures),
but you'll see even more clearly what occurred in recent rate cases if you click, Publications, and,
Rate Case Overviews.
In addition to setting utility rates, the PSC ensures that the utilities provide their services safely and reliably. We also inspect
the utilities' equipment to make sure
it meets our safety and service standards. Under Publications, Reports and other Resources, you'll find two comprehensive reports:
Natural Gas Pipeline Safety Report
Utility Distribution Reliability Reports
, filed annually by utilities.
The PSC is dedicated to educating Florida's consumers on the constantly changing utility choices they face. We want consumers to know how to protect themselves and
know where to turn if they can't resolve their utility problems on their own. Under Publications, you can look up
Consumer Brochures and find a variety of fact sheets and brochures
to help you make wise choices about everything from energy and water conservation to reducing your utility bills. Under
Consumer Assistance, you can look up
consumer tips highlighted
in video and text, including Prepare Your Air-Conditioner for Summer; It's Hurricane Season, So Be Prepared!; and Avoiding Scams.
The Consumer Connection E-Newsletter is also
available under Consumer Assistance.
It's easy for consumers to contact us with complaints or questions by calling 800-342-3552. Both English and Spanish-speaking analysts are
ready to help you with questions
or concerns about your electric, natural gas, water or wastewater service. Under the Consumer Assistance tab on our website,
you'll find an
online complaint form to
fill out and you can find information about Lifeline Assistance
discounted telephone service.
The 1880s was a time of advancement, invention, and enterprise in the world of utility regulation, as well as moving images.
When the first three Florida PSC Commissioners were serving,
inventors - including Thomas Edison - were working on innovative technology to capture and project moving images. Although "moving pictures"
had started rolling, those Commissioners could
not have imagined that PSC meetings would one day be televised. Today, you can go to Conferences and Meeting Agendas, and hit
Audio and Video Coverage to access commission
events and meetings or to find archived video and
audio meeting broadcasts.
Unlike those first Commissioners who never experienced the information age, for us the Internet is readily accessible. So, while you're
busy surfing the web, I invite you to
visit www.FloridaPSC.com and explore our agency, our mission,
the utilities we regulate, our consumer resources, and much more. To see us live in action,
I also invite you to tune in to our Commission Conferences!
Julie I. Brown, FPSC Chairman
CONTACT THE PSC:
Call toll-free number: 800-342-3552
Fax toll-free: 800-511-0809
Send a letter to: The Florida Public Service Commission
2540 Shumard Oak Blvd., Tallahassee, Florida 32399-0850
For immediate access to PSC consumer information,
download the free Barcode Scanner app on your smartphone, and scan our new 2d barcode
(also called QR or quick response codes).
August Commission Calendar
||Nuclear Cost Recovery Prehearing
||Utilities Inc. of Florida Special Commission Conference
||Nuclear Cost Recover Hearing
July News Releases
Florida PSC Commission Conference on Thursday
PSC Again Reduces Monthly Surcharge for Florida Relay System
Salonz Beauty & Spa Suites Receives PSC’s Triple E Award
PSC's July Helping Hand is Lafayette County Senior Center in Mayo
June / July Notable FPSC Dockets
Docket No. 20170150
07/03/2017 - Petition for limited proceeding to include reliability and modernization projects in rate base, by Florida Public Utilities Company.
Docket No. 20170156
07/20/2017 - Request for approval of interconnection agreement between Windstream Florida, LLC and Broadvox-CLEC, LLC.
Docket No. 20170152
07/14/2017 - Request for approval of a late payment charge in Volusia County, by North Peninsula Utilities Corporation.
June / July Notable FPSC Orders
Order No. PSC-2017-0278-PAA-EQ
♦ Docket No:
07/18/2017 - PAA Order PSC-2017-0278-PAA-EQ approving FPL's revised renewable energy tariff and standard offer contract and related rate schedules; if no protest is filed, order becomes final; docket to be closed on issuance of CO; protest due 8/8/17.
Order No. PSC-2017-0279-PAA-EQ
♦ Docket No:
07/18/2017 - PAA Order PSC-2017-0279-PAA-EQ approving FPUC's revised standard offer contract and related rate schedules; docket to be closed on issuance of CO; if no protest is filed order becomes final; protest due 8/8/17
Order No. PSC-2017-0259-CO-TX
♦ Docket No:
07/10/2017 - Consummating Order PSC-2017-0259-CO-TX makes Order PSC-17-0228-PAA-TX effective and final; docket to be closed.
Order No. PSC-2017-0282-CO-TX
♦ Docket No:
07/20/2017 - Consummating Order PSC-2017-0282-CO-TX makes Order PSC-17-0245-PAA-TX effective and final; docket to be closed.