PSC Celebrates Consumers during
National Consumer Protection Week
Consumers are central to the work we do at the Florida Public Service Commission (PSC). We celebrate consumers year-round, and we make extra time in March each year for consumer
outreach during National Consumer Protection Week (NCPW).
For ten years, the PSC has joined government agencies, advocacy organizations, and private sector groups nationwide to highlight NCPW. It's a coordinated campaign to promote
education and events that encourage consumers to take full advantage of their consumer rights and make better-informed decisions.
During this year's NCPW, March 5-11, 2017, the PSC launched a Twitter campaign, using the hashtag #PSCCelebratesConsumersNCPW.
Throughout the week, @floridapsc Twitter followers received daily consumer tips from PSC Commissioners
and highlights from the PSC's NCPW educational activities.
Along with my fellow Commissioners, each of our #PSCCelebratesConsumersNCPW consumer tips is below, and you can access our videos
PSC staff also made presentations to consumers in Winter Springs, Winter Park, Orlando, Hollywood, Miramar, and Hallandale Beach, showing them how to save money through
energy and water conservation and how to sign up for the Lifeline Assistance telephone and broadband discount program, if they qualify. Search for event highlights on
Twitter @floridapsc, #PSCCelebratesConsumersNCPW.
Chairman Julie I. Brown
Know your rights as a utility customer. Your utility should follow its billing, credit, dispute, and disconnect practices fairly.
Contact customer service or the PSC if you have concerns or questions.
Commissioner Art Graham
Learn how to identify and protect yourself from scams. If you have any doubt about a call, e-mail, or visit from someone claiming to represent
your utility, call the company's customer service center for assistance.
Commissioner Ronald A. Brisé
Research your utilities' energy efficiency and water conservation programs. Check their website for efficiency tips and for current programs
and incentives to help you save money on your utility bills.
Commissioner Jimmy Patronis
Protect your identity. Keep your name, your social security number, and your credit card and bank account numbers safe. Never provide personal,
confidential, or financial information to unknown individuals.
Commissioner Donald J. Polmann
Check your utility bills each month. Make sure you're being billed correctly, and contact the utility immediately with any questions about your bill.
As the 19th Annual NCPW theme suggests, "Information is the Best Defense." If you are an informed consumer, you can defend yourself against deceptive practices and fraudulent behavior.
The PSC has educational materials on a variety of topics at www.FloridaPSC.com that consumers can download to share with family and friends or
use at community events. Consumers can also access our Consumer Connection Newsletter
for consumer tip videos and current PSC consumer news. You can subscribe to the quarterly newsletter
The PSC wants Florida consumers to know we're here every week of the year, providing information and assistance and making sure they receive safe and reliable utility service.
For assistance or information, call our toll-free number, 1-800-342-3552. We look forward to hearing from consumers whenever they need us!
Julie I. Brown, FPSC Chairman
CONTACT THE PSC:
Call toll-free number: 800-342-3552
Fax toll-free: 800-511-0809
Send a letter to: The Florida Public Service Commission
2540 Shumard Oak Blvd., Tallahassee, Florida 32399-0850
For immediate access to PSC consumer information,
download the free Barcode Scanner app on your smartphone, and scan our new 2d barcode
(also called QR or quick response codes).
April Commission Calendar
||Gulf Power Company Rate Case Hearing (Settlement)
||LP Waterworks Staff-Assisted Rate Case Customer Meeting in Lake Placid
||Utilities, Inc. of Florida Rate Case Prehearing in Tallahassee
||Hurricane Roundtable in Tallahassee
||TASA Advisory Committee
March News Releases
PSC Helps Consumers in Winter Springs During National Consumer Protection Week
Florida PSC Commission Conference on Tuesday
PSC Helps Consumers in Winter Park and Orlando During National Consumer Protection Week
PSC Helps Consumers in Miramar and Hollywood During National Consumer Protection Week
PSC Helps Consumers in Hallandale Beach During National Consumer Protection Week
PSC Customer Meeting for ESAD Enterprises d/b/a Beaches Sewer System
PSC Chairman Julie Brown Highlights 2017 National Consumer Protection Week
PSC Proposes Rules for Establishing Reserve Funds for Water and Wastewater Utilities
Hearing for Gulf Power Rate Request Begins Monday
Fix a Leak Week: PSC Offers Easy Repairs to Save Water and Money
PSC’s March Helping Hand is Hollywood’s Fred Lippman Multi-Purpose Center
Meadow Pointe I in Wesley Chapel Receives PSC’s Triple E Award
Florida PSC Urges Residents to Call 811 Before You Dig
Florida PSC Recognizes April as Water Conservation Month
PSC Continues Hearing for Gulf Power Company; Holds Commission Conference on Tuesday
December / March Notable FPSC Dockets
Docket No. 20170057
02/28/2017 - Analysis of IOUs' hedging practices.
Docket No. 20170062
03/08/2017 - Petition for approval to amend gas reliability infrastructure program (GRIP) cost recovery factor, by Florida Division of Chesapeake Utilities Corporation.
Docket No. 20170058
02/28/2017 - Request for approval of amendment to interconnection, unbundling, resale, and collocation agreement between BellSouth Telecommunications, LLC d/b/a AT&T Florida d/b/a AT&T Southeast and Southeastern Services, Inc.
Docket No. 20170060
03/08/2017 - Request for approval of interconnection agreement between Quincy Telephone Company d/b/a TDS Telecom/Quincy Telephone and Teleport Communications America, LLC.
Docket No. 20170042
02/27/2017 - Application for transfer of water facilities to City of New Port Richey, and cancellation of Certificate No. 152-W, by LWV Utilities, Inc.
December / March Notable FPSC Orders
Order No. PSC-2017-0066-AS-GU
♦ Docket No:
02/28/2017 - Order PSC-17-0066-AS-GU granting PGS's joint motion for approval of settlement agreement and approval of stipulation and settlement filed on 12/15/16 (Attachment A); docket to be closed.
Order No. PSC-2017-0065-PAA-TX
♦ Docket No:
02/28/2017 - PAA Order PSC-17-0065-PAA-TX granting FL Network Certificate of Authority No. 8900 to provide telecommunications service; order shall serve as FL Network's certificate and should be retained by FL Network as proof of certification; if no protest, order to become final and effective on issuance of CO; docket to be closed if order becomes final; protest due 3/21/17.
Order No. PSC-2017-0091-FOF-SU
♦ Docket No:
03/13/2017 - Order PSC-17-0091-FOF-SU granting K W Resort's application for an increase in wastewater rates; Harbor Shores is hereby classified as a general service customer; docket shall remain open pending staff's verification that K W Resort has completed the required refunds, revised tariff sheets and customer notice; K W Resort shall submit a letter confirming that the adjustments to all the applicable NARUC USOA accounts have been made; once required actions are completed, docket to be closed administratively.