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Home Page > Consumer Assistance > Lifeline Assistance

Lifeline Assistance

Beginning December 2, 2016, consumers may receive a Lifeline discount for voice service, broadband service, or a bundle with both, but each household may only receive one discount of $9.25. If a consumer is eligible for Lifeline and signs up for only voice service, the consumer must stay with the provider for at least two months. For customers signing up for broadband, the customer must stay with the provider for 12 months. If the consumer switches before those timeframes, the consumer may not move to another Lifeline provider. To determine what services each Lifeline provider is offering, consumers should check with the Lifeline providers to determine if voice, broadband or both are being offered in your area.

If you qualify for one of the eligibility programs, customers can print the Lifeline application, fill it out, and send it to the appropriate company along with the documentation proving that you participating in the eligibility program you checked on your application. The company will then process your request.

Applicants who presently participate in the Medicaid or Supplemental Nutrition Assistance Program (SNAP)/Food Stamps programs can complete an on-line electronic Lifeline application (available on the PSC Web site).

Customers of AT&T Florida, CenturyLink, Frontier-Florida, SafeLink Wireless, Assurance Wireless, or T-Mobile Wireless, who are not currently receiving benefits through the eligibility programs, may be able to qualify for Lifeline service using income criteria. Those customers may demonstrate their income eligibility for Lifeline service to the Florida Office of Public Counsel. Please contact the Florida Office of Public Counsel at 1-800-540-7039 or go to its website at Customers of other telephone companies, who are not currently receiving benefits from one of the listed programs, should contact their telephone company to determine if they meet the income eligibility criteria necessary to participate in Lifeline.
Customers of participating telecommunications providers can now apply for Lifeline Florida benefits on-line using the Public Service Commission Secure On-line Application Form (Version en Español esta disponible).