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Home Page > Consumer Assistance > Consumer Tips > Tip of the Week

Consumer Tip Sunday, January 08, 2006



 
Changing Utility Service 
When You Move

When you prepare to move, notify all of your utility companies as soon as possible.  This will ensure that service to your new residence will not be disrupted.  Following these tips might also prevent you from receiving a bill for service you did not use.

Electric, Natural Gas, and Water and Wastewater

  • Call your electric, natural gas, water and wastewater companies to request termination of service at a specific location on a specific date.  Keep a record of the date, time, and the name of the utility representative who took your order.
  • Be sure to call your utility companies early enough to ensure that service to your old residence will be terminated and service at your new residence will be initiated on time.  Don't wait until the day before you move.
  • Make sure the utility companies have your forwarding address and that you have filed a forwarding order with the United States Postal Service.
  • Request a final reading on your electric, natural gas, and water service to be sure your final bill is accurate.
  • Make sure that each utility company has taken a final reading for the previous resident's service at your new residence.
  • Don't assume that, if the electricity, gas, or water service is on at your new address, that it is okay to use the service.  Make sure that you have service established in your name.
Telephone
  • You may be able to keep your old telephone number.  Contact your local telephone company well in advance of the move to determine if you can keep the old number and just transfer the service to the new address.
  • Do not assume that you will have the same long distance calling plan or even the same long distance company if you have to get a new telephone number.  Call your long distance company and make sure the company has your new telephone number and has an account established for you under that number with the calling plan you want.
  • If you have more than one line in the home, be sure that all lines are switched and that all lines are subscribed to your preferred long distance company.

DEPOSITS, PLUS INTEREST, ARE USUALLY APPLIED TO THE FINAL BILL AND ANY CREDIT BALANCE WILL BE REFUNDED TO THE CUSTOMER.

REMEMBER, IF YOU DON'T CLOSE THE ACCOUNT AT YOUR OLD RESIDENCE, THE CHARGES ON THE ACCOUNT ARE STILL YOUR RESPONSIBILITY.