Starting on June 4, 2019, telephone customers in the 407/321 area code overlay region who request new service, an additional line, or in some cases, moving their service may be assigned the new 689 area code. The 407/321 overlay region services Orange, Osceola, and Seminole Counties, as well as parts of Lake and Volusia Counties. The portion of the 321 area code serving Brevard County is not affected, and will not receive the 689 overlay.
Following are key facts about the 689 area code overlay:
• Telephone numbers, including current area code, will not change.
• The price of a call, coverage area, or other rates and services will not change.
• What is a local call now will remain a local call.
• Customers in the overlay region will continue to dial 10 digits for local calls within and between the overlay area codes, and 1+10 digits for long distance calls and operator-assisted calls.
• Customers in Brevard County will continue to dial 7 digits for local calls within the 321 area code, 10 digits for local calls to other area codes, and 1+10 digits for long distance calls and operator-assisted calls.
• Customers can still dial just three digits to reach 911, as well as 211, 311, 411, 511, 611, 711 or 811 if those are currently available in their community.
Telephone customers should continue to identify their telephone number as a 10-digit number (3-digit area code + 7-digit telephone number) when giving the number to friends, family, business associates, and customers.
Customers should ensure that all services, automatic dialing equipment, or other types of equipment recognize the new 689 area code as a valid area code, and should continue to program 10-digit telephone numbers. Examples of such equipment are life safety systems and medical monitoring devices, stored telephone numbers in mobile and cordless phone contact lists, PBXs, fax machines, Internet dial-up numbers, safety alarm and security systems and gates, speed dialers, call forwarding settings, voicemail services, and similar functions.
The 689 area code implementation is necessary because the 407 area code is running out of available numbers. For more information, contact your local telephone service provider or review the Fact Sheet on the PSC’s website.
For additional information, visit www.floridapsc.com.
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