The Florida Public Service Commission (PSC) today approved tariff changes for Tampa Electric Company (TECO) and Peoples Gas System (Peoples) that align with the companies’ Customer Relationship Management (CRM) project scheduled to begin in July 2016. Tariff changes update and modernize customer billing processes for both companies.
“TECO and Peoples are providing customers with various billing options and increased convenience,” said PSC Chairman Art Graham. “With today’s tariff changes, customers will see streamlined, customer-friendly bill choices beginning next July.”
Effective with the CRM project implementation, the new tariffs offer the following options for both companies’ customers:
• budget billing plan for residential and small business customers,
• optional credit verification to determine whether a security deposit can be waived for residential customers, and
• summary billing for customers with 10 or more accounts.
Peoples’ firm service customers who use more than 2,000 therms per year will also be able to change third-party gas suppliers effective with the next billing period, eliminating the possibility of receiving two supplier bills for one period.
TECO and Peoples are owned by TECO Energy. TECO serves almost 700,000 customers in West Central Florida and Peoples serves almost 350,000 Florida customers.
For additional information, visit www.floridapsc.com.
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