The FPSC is responsible for the economic regulation of investor-owned water and/or
wastewater facilities in certain
throughout the state, assuring adequate service and setting just,
reasonable, compensatory and nondiscriminatory rates. The FPSC has no jurisdiction
over municipally (city or county) owned utilities. Environmental regulation of water
and/or wastewater utilities in areas such as water withdrawal permits, sewage disposal
and health and safety standards is enforced by the Florida Department of Environmental Protection,
Water Management Districts (WMD)
and the local county health agencies.
Water and wastewater utilities are required to provide service without unreasonable
delay to anyone in its service area who makes proper application. The utility is
also required to maintain in its office for public inspection, a copy of its tariff
which has been approved by the PSC. The tariff contains all rate schedules, a schedule
of charges, and the rules and regulations of the utility company.
If customers have a problem regarding service, billing, or rates, they should
attempt to resolve it with the utility. After allowing the utility
adequate time to correct the problem, unsatisfied customers may contact the PSC’s
Office of Consumer Assistance & Outreach by phone at 1-800-342-3552, by e-mailing
firstname.lastname@example.org, or by writing
Florida Public Service Commission
Office of Consumer Assistance & Outreach
2540 Shumard Oak Boulevard
Tallahassee, FL 32399-0850
Customers may also contact the Office of Public Counsel. The Public Counsel only
represents citizens in utility cases over which the FPSC has jurisdiction and routinely
intervenes in large utility cases. However, in smaller cases, especially in water
and wastewater cases, Public Counsel involvement is upon the request of customers.
To learn more about the Public Counsel please visit their website at http://www.floridaopc.gov/index.cfm
or call 1-800-342-0222.
We encourage you to take a minute to review our FAQs where
you may find the answer to the questions or concerns you may have.