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PSC Consumer Assistance

The PSC has many resources that may be of interest to you. This page is designed to help guide you to on-line and off-line information and assistance.
We suggest that you first read the publication, When to Call the PSC . If after reading this document you find that you're in the right place and you need assistance with a utility problem, contact the PSC If you want to file an on-line complaint, you can do that through our on-line complaint form. Once we receive your submission, our Consumer Assistance Bureau will contact the utility company on your behalf.
You can also keep up with current PSC and utility events by subscribing to our Consumer E-Newsletter. If the text on this page is too small for you and you would like to increase the text size, visit this quick tutorial. We hope you find this information helpful.
Electric and Gas Electric and Gas Telecommunications Water and Wastewater

Helping Hands Archives

Life Before Air Conditioning

Florida Public Service Commission

Smart Meter

Smart Meters (PDF size = 50 KB) The PSC’s jurisdiction over smart meters and information on health and data security/privacy is provided in this one-page document.

Customer Scam Alert--Protect Yourself!

Don’t be a target! Fighting back against scammers who impersonate utilities, the Florida Public Service Commission is warning consumers about recent e-mail, phone, phishing, and marketing scams and providing tips on how to avoid becoming a victim.

Energy Audit Solicitations

If you receive a call from someone offering you an “energy audit,” chances are your local utility is not making the call! Utilities only schedule home energy surveys or other energy-efficiency programs at a customer's request. Utility employees also carry a photo identification badge, and utility contractors carry either a contractor badge or work order letter. Consumers of utility companies regulated by the Florida Public Service Commission have recently complained that callers have posed as employees of utility companies or their affiliates in an attempt to sell goods or services. Salespersons then set up appointments for energy audits, and upon arrival, inspect the home and offer repair services for equipment that they claim will reduce energy consumption and generate savings on utility bills. To stop the “energy audit” telephone calls that have plagued thousands of Florida consumers these past few months, the Florida Department of Agriculture and Consumer Services (DACS) has filed a lawsuit against the alleged company making the calls and violating the Florida Telephone Solicitation Statute. Consumers should report any suspicious calls or visits from so-called energy auditors or solicitors to the DACS Call Center, 1-800-HELP-FLA.

External Links of Interest

Helping Hands

Lifeline Assistance

Lifeline Brochures

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Home Energy Assistance

  • Low-income households in Florida can get help paying energy bills through the Low-Income Home Energy Assistance Program (LIHEAP). To find out about qualifications, residents should contact their county's local LIHEAP agency, or by calling the state's information line at 2-1-1.

Hurricane House

Energy Conservation

What's on a Utility Pole?

Do-Not-Call Lists

Florida Relay Service

Other Useful Links