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Smart Meters (PDF size = 50 KB) The PSC’s jurisdiction over smart meters and information on health and data security/privacy is provided in this one-page document.

Don’t be a target! Fighting back against scammers who impersonate utilities, the Florida Public Service Commission is warning consumers about recent e-mail, phone, phishing, and marketing scams and providing tips on how to avoid becoming a victim.

If you receive a call from someone offering you an “energy audit,” chances are your local utility is not making the call! Utilities only schedule home energy surveys or other energy-efficiency programs at a customer's request. Utility employees also carry a photo identification badge, and utility contractors carry either a contractor badge or work order letter. Consumers of utility companies regulated by the Florida Public Service Commission have recently complained that callers have posed as employees of utility companies or their affiliates in an attempt to sell goods or services. Salespersons then set up appointments for energy audits, and upon arrival, inspect the home and offer repair services for equipment that they claim will reduce energy consumption and generate savings on utility bills. To stop the “energy audit” telephone calls that have plagued thousands of Florida consumers these past few months, the Florida Department of Agriculture and Consumer Services (DACS) has filed a lawsuit against the alleged company making the calls and violating the Florida Telephone Solicitation Statute. Consumers should report any suspicious calls or visits from so-called energy auditors or solicitors to the DACS Call Center, 1-800-HELP-FLA.

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• Low-income households in Florida can get help paying energy bills through the Low-Income Home Energy Assistance Program (LIHEAP). To find out about qualifications, residents should contact their county's local LIHEAP agency, or by calling the state's information line at 2-1-1.

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