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Home Page > Consumer Assistance > Consumer Tips > Tip of the Week

Consumer Tip Monday, December 17, 2012

At the Florida Public Service Commission (PSC), hearing and addressing the comments, questions, and concerns of our customers is very important to us. If you need help with a utility-regulated issue, there are five ways to contact us.

One way to contact the PSC, is to complete an online complaint form. You can find the online form on our website, ConsumerAssistance/ConsumerTips. Once there, highlight the “Consumer Assistance” tab, and select the “Consumer Complaint Form.” Then, fill out the appropriate information, and submit the form.

A second way you can reach us, is by emailing: You can find this email address and other contact information, by going to our main website, highlighting the “About the PSC” tab, and selecting the contact information page.

Information can also be faxed to our toll-free fax line, at: 1-800-511-0809.

If you’re more comfortable using the mail, you may prefer to send a letter. Send mail by addressing it to: The Florida Public Service Commission, 2540 Shumard Oak Boulevard, Tallahassee, Florida 32399.

Last, but not least, if you want to personally speak with someone at the PSC, customers can reach the PSC Consumer Assistance call center at our toll-free number, 1-800-342-3552, or at the local line: 850-413-6100.

We look forward to hearing from you!