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Public Service Commission


09/11/2007 Contact: 850-413-6482

Florida Public Service Commission Fines Virtual Reach $65,000 for Rule Violations

TALLAHASSEE — The Florida Public Service Commission today fined Virtual Reach Corporation, a telecommunications company, $65,000 for apparent rule violations. The Commission determined that Virtual Reach failed to register as an intrastate interexchange company and never responded to slamming complaints filed by Florida consumers. 

Between June 19, 2007, and June 26, 2007, the PSC received four consumer complaints against Virtual Reach for apparent unauthorized carrier changes to consumers' long distance services. 

The Commission received no response from Virtual Reach when the company was given the opportunity to resolve its initial consumer complaints and seven others later sent to the company for resolution.  As a result, the PSC imposed a penalty of $10,000 per violation, for a total of $40,000, on Virtual Reach for failure to respond to the Commission and $25,000 for failure to register with the PSC as an intrastate interexchange company.

The PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.

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