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Public Service Commission


09/11/2007 Contact: 850-413-6482

Florida Public Service Commission Commits to Keeping Relay Service Affordable

TALLAHASSEE — The Florida Public Service Commission (PSC) today approved a one-year extension of the state’s relay service contract which provides vital communication services to the state’s hearing and speech impaired citizens. The decision keeps traditional relay service and captioned telephone service available and affordable for Floridians.

The approval extends the contract with Sprint through May 31, 2009. Traditional relay services provide an individual with a hearing or speech impairment the ability to engage in communication with a hearing individual using special telephones and operators. Captioned telephone service, referred to as CapTel, uses a special telephone that shows the hearing-impaired person a written version of a conversation as the call is taking place.

“We feel it is important to keep this service available and affordable for the Floridians who use  it,” said PSC Chairman Lisa Polak Edgar. “The ability to communicate with others over the telephone is a safety issue and quality of life issue.”

The PSC’s action maintains the 75-cent per minute charge for traditional relay service and the $1.37 per minute charge for captioned telephone service. The Commission also approved two new members for the Advisory Committee who will work with the Commission on oversight of the relay system.

The PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.

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