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Public Service Commission


09/25/2007 Contact: 850-413-6482

Florida Public Service Commission Orders Refund For Inaccurate Billing of Calls

TALLAHASSEE — The Florida Public Service Commission (PSC) has ordered Global Crossing Telecommunications, Inc. (Global Crossing) to issue refunds to customers who were overbilled for calls from January through May 2007. The company’s errors were found when PSC staff made test calls in the company’s Lake Buena Vista exchange.

“Consumers deserve accurate bills, and the PSC regularly conducts test calls to make sure they are receiving quality services at the right charge, “ said Chairman Lisa Polak Edgar. “The PSC expects all companies to bill accurately.”

The calling plans involved were the Homesaver 1 Residential Plan (Residential) and the Homesaver Access Calling Card (Calling Card). Staff determined that nearly 58 percent of the test calls using the residential plan were overtimed. For calling card calls, PSC staff found more than 40 percent were either under- or overtimed. The company said the errors were due to how calls were timed and billed.

Global Crossing has been ordered to issue customer refunds of $2,950 and is to report to the PSC by February 2008.  

The PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.

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