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Florida State Seal State of Florida
Public Service Commission


09/25/2007 Contact: 850-413-6482

Florida Public Service Commission Approves Rules To Increase Lifeline Enrollment

TALLAHASSEE — The Florida Public Service Commission (PSC) today approved new rules to benefit customers eligible for Lifeline Assistance (Lifeline) service by expediting the process to enroll them in the program. Lifeline provides discounts of $162 annually to eligible  Floridians for telephone service.

A state agency that determines a person is eligible for Lifeline service is also required by Florida statute to immediately forward the information to the PSC for automatic enrollment.

The decision comes as the automatic enrollment process, begun in April 2007, passes the 50,000 application mark. In the automatic enrollment process, applicants for programs administered by the Department of Children and Families (DCF) are asked if they are interested in receiving a $13.50 monthly discount on their phone service.  If they check yes on the DCF application and are approved for a DCF program, their information is electronically sent to the PSC which forwards that information to the appropriate telephone company for enrollment in the Lifeline program. In accordance with Florida law, all Lifeline applicant information is handled in a confidential manner.

“The Florida Public Service Commission and the Department of Children and Families  continue to work together to bring Lifeline service to eligible Floridians,” said PSC Chairman Lisa Polak Edgar. 

The PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.

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