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Public Service Commission


03/25/2009 Contact: 850-413-6482

FPSC Approves Final Rates for Aqua Utilities with Additional Service Quality Plan

TALLAHASSEE — Florida’s Public Service Commission (PSC) today approved final rates for Aqua Utilities Florida, Inc. (Aqua).  In May 2008, Aqua filed an application for an $8.3 million increase in rates for its 82 water and wastewater systems with the PSC.  Last month, the PSC approved a lesser increase of approximately $6 million and established revenue requirements for the utility.

Today, the Commission rejected the utility’s request for state-wide uniform rates and instead opted to consolidate Aqua’s water and wastewater systems into rate groups.  Individual systems were grouped to ensure that customers with average usage will not pay more than the affordability limits set by the Commission.  A plan to monitor Aqua’s customer service was also approved by the Commission.

“Satisfactory customer service is an ongoing problem for many of Aqua’s customers,” said PSC Chairman Matthew M. Carter II.  “Our decision to implement a monitoring plan across Aqua’s territory will meet the Commission’s directive for continued improvements in the company’s quality assurance and quality control.” 

The utility’s rate request for Chuluota’s water and wastewater systems was considered separately, and the Commission today denied any rate increase for the Chuluota systems.  The approved rate increases for The Woods water and wastewater systems are subject to refund and rate decreases if Aqua receives a consent order for water quality noncompliance for that system during the next 18 months.

Aqua’s service area covers portions of Alachua, Brevard, DeSoto, Highlands, Lake, Lee, Marion, Orange, Palm Beach, Pasco, Polk, Putnam, Seminole, Sumter, Volusia, and Washington counties.

The PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.

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