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Florida State Seal State of Florida
Public Service Commission


04/20/2010 Contact: 850-413-6482

PSC Extends Monitoring for Aqua Utilities Florida, Inc.

TALLAHASSEE — To make sure Aqua Utilities Florida, Inc. (AUF) customers receive quality utility service, the Public Service Commission (PSC) today voted to extend and modify its comprehensive monitoring plan through December 2010.

The PSC’s approval of the “Phase II Monitoring Plan,” submitted by AUF and the Office of Public Counsel, is based on concerns about the utility’s ongoing customer service problems.  Results from Aqua’s initial PSC-ordered six-month monitoring plan showed improvement, but the Commission concluded that the monitoring should continue.

Phase II monitoring includes the following requirements:

  • AUF will provide monthly reports and supporting documents that track service performance.

  • AUF will provide an Estimated Meter Read Report on a monthly basis, so the PSC can investigate adverse trends.

  • AUF will monitor the secondary drinking water constituents under the Florida and Federal Safe Drinking Water Acts and report monthly results.  Monitoring will be performed on seven AUF systems based on customer input:  Tangerine, Zephyr Shores, Tomoka, Leisure Lakes, Lake Josephine, Rosalie Oaks, and Sebring Lakes.

  • PSC staff will review enforcement actions taken by the DEP, the County Health Departments, and the Water Management Districts for each of AUF’s regulated water and wastewater systems.  AUF will provide quarterly updates on the status of all outstanding enforcement actions.

  • PSC staff will review a representative sample of Aqua customer bills to determine the company’s meter reading accuracy.

Chuluota’s water system is on a separate, expedited track to achieve improved water quality and continued monitoring of this system for environmental compliance will be included in the PSC’s order.  Aqua is required to submit a report to the PSC by February 2011 summarizing the results of its Phase II Monitoring Plan requirements.

AUF provides water and wastewater service in 82 service areas (57 water and 25 wastewater systems) in 16 counties:  Alachua, Brevard, DeSoto, Highlands, Lake, Lee, Marion, Orange, Palm Beach, Pasco, Polk, Putnam, Seminole, Sumter, Volusia, and Washington.

The PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitoring of safety, reliability, and service.

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