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Public Service Commission


06/15/2010 Contact: 850-413-6482

PSC Approves Sprint Contract for Relay Service

TALLAHASSEE — The Florida Public Service Commission (PSC) today voted to extend the Sprint Relay contract option for one year beginning June 1, 2011, thus locking in lower rates for the nearly three million hard-of-hearing, deaf, deaf/blind, and speech impaired Floridians using the service.

In 2005, Sprint Communications Company L.P. (Sprint) and the PSC signed a three-year contract to provide relay services for the deaf and hard-of-hearing that contained extension options for four additional one-year periods.  Today’s PSC approval is the fourth and final option year of the Sprint contract.

Contract rates paid for traditional telecommunications relay service (TRS) will be $0.89 cents per minute and $1.54 per minute for CapTel captioning service.  Florida’s rates continue to rank below the average TRS and CapTel rates charged in other states.

“We’re pleased to see Sprint continue providing services for Florida’s hearing impaired residents at lower rates than other states,” said PSC Chairman Nancy Argenziano.  “One sixth of Florida’s population needs this vital service to be able to connect to family, friends, and businesses by telephone.”

Available 24 hours a day, 365 days a year, Florida’s relay service facilitates telephone calls between people with hearing loss or speech disabilities and other individuals by using special equipment and a communications assistance operator to relay information.

The PSC is committed to making sure that Florida's consumers receive their electric, natural gas, telephone, water, and wastewater services in a safe, affordable, and reliable manner. The PSC exercises regulatory authority over utilities in the areas of rate base/economic regulation; competitive market oversight; and monitors safety, reliability, and service.

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