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Florida State Seal State of Florida
Public Service Commission


07/29/2011 Contact: 850-413-6482

PSC Reports Florida Consumers Enjoy Many Telecommunications Choices

TALLAHASSEE — The Florida Public Service Commission’s (PSC) annual Report on the Status of Competition in the Telecommunications Industry shows consumers have a wide range of voice communications options in many areas of Florida.

The report found that in 2010, VoIP, broadband, and wireless services continued to gain customers, while traditional wireline service declined. Nearly 17 million wireless handsets were in service in Florida as of June 2010, the most current data available. The number of handsets has increased five percent since 2008, and VoIP use has increased by about 11 percent, with about two million Florida residential VoIP subscribers as of last December. Federal Communications Commission statistics show that Florida’s broadband connections reached approximately 9.8 million as of June 2010.

Traditional residential wireline access lines in Florida have declined approximately 56 percent since 2002 to about 3.5 million. The three largest residential and business wireline service providers are AT&T, CenturyLink, and Verizon. In 2010 in Florida, AT&T and Verizon saw residential lines decrease by 17 percent, while CenturyLink lost nine percent of its Florida residential wireline access lines. AT&T and Verizon are the largest wireless carriers nationwide and both increased wireless subscribership in 2010.

Approximately 94 percent of Floridians have some sort of voice communication service, which indicates the overwhelming majority of Florida residents need and want telephone service.

Delivered to the Florida Legislature on July 29, the annual PSC telecommunications report compiled data from 288 Florida telecommunications companies for a 12-month period ending December 31, 2010. For the entire report, please go to this PSC Web address:

For additional information, visit

Follow the PSC on Twitter, @floridapsc.