The Bureau of Telecommunications Service Quality, Certification, and Enforcement Engineers of the Florida Public Service Commission’s Division of Competitive Markets and Enforcement conduct field evaluations of the telecommunications services provided by Competitive Local Exchange Companies (CLECs) operating within the state of Florida. Section 364.337(5), Florida Statutes, mandates that “The Commission shall have continuing regulatory oversight over the provision of basic local exchange telecommunications service provided by a certificated competitive local exchange telecommunications company or a certificated alternative access vendor for purposes of establishing reasonable service quality criteria, assuring resolution of service complaints, and ensuring the fair treatment of all telecommunications providers in the telecommunications marketplace.”

Categories:

• Availability of Service (Installation), which includes Average Days to Complete Order, Order Completion Interval, and Workdays to Issue Order
• Subscriber Loops - Transmission
• Repair Service, which includes Out of Service Restored Time, Service Affecting Restored Time, and Rebates
• Safety, which includes Ground Deficiencies.

Report Date	PDF Size (KB)	Report
June 2005	851	[View]