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Introduction for Customers

The FPSC is responsible for the economic regulation of investor-owned water and/or wastewater facilities in certain counties throughout the state, assuring adequate service and setting just, reasonable, compensatory and nondiscriminatory rates. The FPSC has no jurisdiction over municipally (city or county) owned utilities. Environmental regulation of water and/or wastewater utilities in areas such as water withdrawal permits, sewage disposal and health and safety standards is enforced by the Florida Department of Environmental Protection, the Water Management Districts (WMD) and the local county health agencies.

Water and wastewater utilities are required to provide service without unreasonable delay to anyone in its service area who makes proper application. The utility is also required to maintain in its office for public inspection, a copy of its tariff which has been approved by the PSC. The tariff contains all rate schedules, a schedule of charges, and the rules and regulations of the utility company.

If customers have a problem regarding service, billing, or rates, they should first attempt to resolve it with the utility. After allowing the utility adequate time to correct the problem, unsatisfied customers may contact the PSC’s Office of Consumer Assistance & Outreach by phone at 1-800-342-3552, by e-mailing, or by writing to:

Florida Public Service Commission
Office of Consumer Assistance & Outreach
2540 Shumard Oak Boulevard
Tallahassee, FL 32399-0850

Customers may also contact the Office of Public Counsel. The Public Counsel only represents citizens in utility cases over which the FPSC has jurisdiction and routinely intervenes in large utility cases. However, in smaller cases, especially in water and wastewater cases, Public Counsel involvement is upon the request of customers. To learn more about the Public Counsel please visit their website at or call 1-800-342-0222.

We encourage you to take a minute to review our FAQs where you may find the answer to the questions or concerns you may have.